Whether you're having problems with your Internet connection, your telephone line or your mail, we've got it all!

You are encountering internet connection problems occasional or recurring? Your telephone line or your postal shipping playing tricks on you?

 

To do so, visit theAutorité de régulation des communications électroniques et des postes (French regulatory authority for electronic and postal communications) (Arcep).

 

With its new "I alert ARCEPReporting malfunctions and obtaining information has never been easier!

 

To take the necessary steps in one click, click on the link below:

  • an operating procedure
  • an explanatory video
  • additional information

 

Go to the ARCEP website

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